Digital Customer Experience
As customers, consumers, prospects – use ever more digital channels in their interactions with brands and organizations, there is an exponential attention on seamless customer experience. Digital Customer Experience, in our mind, is where digital, customer and experience meet, across the customer life cycle, and is essential for both the future growth and the current bottom-line of any organization.
Inventec offers services in the form of technologies, best practices and pragmatic experience of implementing digital experience solutions covering Customer Relationship Management (CRM), Master Data Management (MDM), Sales and Marketing; whether on-premise or cloud. We help businesses develop 'digital-first' strategies and solutions delivering competitive edge to their business while delivering increased customer value.
We offer expertise in process innovations, data management and leading solution components like Oracle Sales and Marketing Clouds, Salesforce etc. in delivering digitization initiatives leading to digital transformation.
Banks are aspiring to build agile operating models. Also, most banks want to take leads over their competitors or looking for significant efficiences in their operations, in this ever more digitized world and are deeply engaged in the transformation to get there. Many banks are at various stages of this journey trying to boost flexibility to the core of their business as they rebuild their operating models in the digital world.
Inventec is specialized to work with banking and financial services institutions achieve the benefits of a customer-centric enterprise. We have worked with leading global and regional banks on their initiatives to reengineer business processes and replatform core and digital banking systems to transition into more nimble businesses with the ability to change faster in today's dynamic landscape.
We are partners with Oracle with expertise on Oracle Banking Platform, Oracle FLEXCUBE, Oracle Banking Digital Experience etc and also experienced with other banking systems like Hogan, Temenos, BANCS, ICBS etc.
Business Process Management
In today’s aggressive and changing market conditions, Business Process Management assumes significant position to address challenges with efficiency of systems, people and processes leading to loss or revenue and business value. It is essential for businesses to re-engineer themselves to outperform competitors, foster innovation and offer cost efficient services and flexibility.
Inventec believes that business processes are a cornerstone of any organization and a structured approach is necessary in creating, managing and improving them using various tools including methods, policies, metrics, management practices and software. With strong expertise of Banking and Financial Services, Digital Commerce and Retail, we are uniquely positioned to successfully help organizations undertake BPM programs.
We offer strategy, architecture, process modeling and implementation services along with ready-to-go process accelerators on various BPM technologies including Oracle BPM and SOA Suite, JBPM, Appian and Pega.